Monday - Friday 8:30 a.m. to 5:00 p.m.
Live Chat Hours
Monday - Friday 8:30 am to 11:00 pm
Saturday 9:00am to 9:00 pm
Sunday 10:00am to 6:00 pm
Hours subject to change on stat holidays
Shipping & Returns
Hillberg & Berk offers FREE shipping on all online purchases within Canada and the United States.
Order Processing Times:
Orders placed with Canada Post Expedited Parcel will be processed and shipped within three (3) business days (unless otherwise notified). FedEx International Economy, Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off time of 12pm CST will be shipped same day Monday to Friday. Orders placed after 12pm CST, on a statutory holiday, or on Saturday and Sunday will ship the next business day.
Order Tracking Information:
You will receive an email confirmation when your order has been successfully placed. If you need to adjust your online order, please contact our Client Care Team at email@example.com. Adjustments to orders must be made within one (1) hour of placing order. Please ensure the shipping address is correct, as once the item has been dispatched we cannot redirect the order. Upon shipment, you will receive a shipping confirmation email with your invoice and tracking number. We recommend saving the tracking number. Once the shipping confirmation email is sent, changes can no longer be made to orders.
All Canada Post shipments require a signature at the time of delivery. If no one is present at the time of delivery, the package will be held for pick-up and you will be notified by a placard at your home. Please note, FedEx International Economy cannot ship to P.O. boxes.
- Free Shipping - Canada Post Expedited Parcel: 2 - 9 business days in Canada (excluding weekends and holidays).
- $16.95 - Canada Post Xpresspost: 2 - 3 business days in Canada (excluding weekends and holidays).
- $39.95 - Canada Post Priority Post: 1 - 2 business days for most cities in Canada (excluding weekends and holidays, order must be placed by 12pm CST).
- $39.95 - Fedex Standard Overnight - next day excluding weekends and holidays (order must be placed by 12pm CST).
- Free Shipping - FedEx International Economy: 6 business days to the United States (excluding weekends and holidays - cannot ship to P.O. boxes).
- FedEx International Economy*: Rates are calculated based on shipping address and will vary from country to country.
- FedEx International Priority*: Rates are calculated based on shipping address and will vary from country to country.
*Customs, Duties & Taxes:
Hillberg & Berk orders shipped outside of Canada may be subject to import taxes, customs, duties and fees levied by the destination country. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and may be collected by the individual destination country. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel; Hillberg & Berk has no control over these fees and charges. Please contact your local customs office for more information about your country's specific customs policies.
Return for full refund within seven (7) days and store credit within 14 days of receipt. Please click here to submit a request to return your online order. Please note for requested returns or exchanges outside of Canada, the return shipping charge is the responsibility of the client.
Products received as a gift may be returned for store credit with a valid gift receipt. Gift receipts are valid for 45 days after purchase. Please note, the return shipping charge is the responsibility of the client.
Once your request is submitted, a member of our online team will be in touch with further instructions. Please note, product must be in original condition. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
All product including earrings can be exchanged if it is in original, unworn condition. Final Sale and tailored items cannot be returned, refunded or exchanged.
Hillberg & Berk products not sold from a Hillberg & Berk store or Sparkle Bar, including The Shopping Channel, cannot be returned to www.hillbergandberk.com. Please reference the applicable vendor’s return policies.
Keep your jewellery sparkling longer with our care tips
Just like you, beautiful jewellery needs to be looked after. Treat it right and it will continue to sparkle bright.
- Store your jewellery individually an air-tight container to prevent tarnishing and chipping. Your H&B box is a great place to store it too.
- Keep your jewellery sparking bright by cleaning or buffing with an untreated or dry polishing cloth.
- Keep your jewellery away from the bathroom, heating vents or windowsills as damp and hot conditions can cause the jewelry to tarnish faster.
- Protect your jewellery by avoiding contact with soaps, perfumes, lotions, makeup and hair products etc.
Not able to get your jewellery as sparkly as you would like? Stop by one of our retail locations for a complimentary cleaning.
We accept the following payment types: Visa, Mastercard, Amex, PayPal, and Bitpay.
Our commitment to quality
We take pride in sourcing and creating quality products. All of our products may be returned for replacement or repair due to a manufacturer’s defect within one year of the original purchase date with your proof of purchase. After one year, the item can be repaired or replaced with like-quality materials at an additional cost.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policy.
Exchange & Return Policy
Returns for full refund within seven days with original receipt and original form of payment.
Exchange/store credit up to fourteen days with original receipt.
Gift Receipts are valid for exchange 45 days after original purchase date.
All product including earrings can be exchanged if it is in original, unworn condition.
Holiday purchases can be returned (with exception of final sale items) for a full refund or exchange until January 14, 2019 - with original receipt and for the original form of payment. Product must be in original condition.
Purchases can be returned in store with a receipt and original form of payment.
Final Sale and tailored items cannot be returned, refunded or exchanged.
Thank you for shopping with Hillberg & Berk!
At Hillberg & Berk, your privacy is very important to us. When you make a purchase in person or through our web store, we will collect certain information from you for the purposes of filling your order. If you purchase products from us, either in person or through our web store, information provided to us will be stored in a client database. We promise to never sell or share your information. If you have any questions, please contact Hillberg & Berk, 1450 Hamilton Street, Regina, Saskatchewan, Canada S4R 8R3, call 1.888.997.3095 or email firstname.lastname@example.org.
Hillberg & Berk uses third party apps that may place cookies on users' browsers and may collect IP addresses, cookie identifiers, and website activity for targeted advertising purposes. This data may be used by third parties to target advertising on other sites based on a users' online activity. If you would like to opt out of receiving targeted advertising, please visit http://youradchoices.ca/choices/.
The Hillberg & Berk website is hosted by Shopify. For more information on Shopify hosting please visit www.shopify.ca/tour/ecommerce-hosting