COVID-19 Response

Frequently Asked Questions

Can I still shop online?

Absolutely! Our stores are temporarily closed, but we're still committed to focusing on what we're most passionate about - helping women sparkle. We invite you to connect with us over social media at @hillbergandberk, or shop with us online at Our client care team is available via email ( and Live Chat Monday through Friday from 10 a.m. to 4 p.m. and Saturdays from 12 p.m. to 5 p.m.

Will there be delays if I'm placing an online order?

Due to the ever-changing implications of the situation and the health and safety of our team, we're no longer able to guarantee shipping and delivery times. Furthermore, Canada Post will no longer be requesting signatures for door deliveries. Canada Post delivery agents will abide by their safe drop process, leaving the package in your mailbox or outside your door if it's safe to do so. Alternatively, the delivery agent will leave a notice card indicating the post office at which you can pick-up your package.

Can I return pieces purchased in-store if the stores are closed?

Yes! Our client care team is happy to assist with the return or exchange of in-store purchases. Please contact them by emailing

To our community:

Melinda Gates stated, "When you lift up women, you lift up humanity." Hillberg & Berk wholeheartedly believes in this statement, in everything we do. We have always known that we are more than a jewellery company. Today, we know that the world needs us more than ever. 

And by us, we mean, you too. Our incredible community of people who believe that the world is a better place when women are empowered. Many of these women- you, your friends, mothers, sisters, aunts, and daughters are helping the world cope with COVID-19. In our homes, in our hospitals, grocery stores, small businesses, and in our hearts.

We want to say thank you for continuing to shop with Hillberg & Berk. You have stepped up and continued to support us. We didn't expect it, and you did it anyways. 

Because of you, Hillberg & Berk's impact to communities of women, to those friends, mothers, sisters, aunts, and daughters who are dear to you, will sustain. You didn't simply choose earrings, necklaces, and pieces of beautiful jewellery -  you chose to join us in the fight against human trafficking, you chose to provide feminine hygiene products for women in need, you chose to support women's shelters, women's prenatal care, women's cancers research, single mom support groups, young women in sport, women in science, female entrepreneurs, nurses across this country, and so, so, many more. 

This is what our company does, this is why we exist, and we can't do it without you. Thank you for your continued support. Together, we can continue to support women, lifting them up one Sparkle at a time, and thanking them for the many ways in which they are lifting the world right now.



Rachel Mielke
Founder & CEO
Hillberg & Berk