Product Care

Just like you, beautiful jewellery needs to be cared for. Treat it right, and it will continue to sparkle bright.

Store your jewellery individually in an air-tight container to prevent tarnishing and chipping. Your H&B box is a great place to store it too. Keep your jewellery sparkling bright by cleaning or buffing with an untreated or dry polishing cloth. Keep your jewellery away from the bathroom, heating vents or window sills, as damp and hot conditions can cause the jewellery to tarnish faster. Protect your jewellery by avoiding contact with soaps, perfumes, lotions, makeup and hair products etc.

Not able to get your jewellery as sparkly as you would like? Stop by one of our retail locations for a complimentary cleaning.

Sparkle Balls™ are Swarovski crystals hand-set in clay and unfortunately cannot be repaired. If your earrings are beginning to lose their sparkle, please visit any one of our Hillberg & Berk stores or contact our Client Care team, and we will be happy to help you! 

Placing an Order

Frequently asked questions about placing and updating orders. For further assistance, please reach out to our Client Care team by emailing inquire@hillbergandberk.com.

If you wish to place an order over the phone, please contact our Client Care team toll-free at 1.888.997.3095 Monday to Friday 10:00-4:00 or Saturday 12:00-5:00 CST. We will be happy to help you place your order.

Please Note: Due to COVID-19,  some response times may be delayed. Thank you for your understanding.

We do not offer gift receipts, but not to worry! All of our orders placed online will include a packing slip which does not include any pricing. This will also qualify as proof of payment should the person you are gifting wish to return or exchange their piece.

If you are experiencing difficulties, please contact our Client Care team by emailing inquire@hillbergandberk.com with details about the issue, screenshots of the error message and the web browser/ version you are currently using. We will be happy to assist you as best we can.

We accept Visa, Mastercard and Amex.

If your order has not yet shipped, email us within one (1) hour of the order being placed at inquire@hillbergandberk.com with the new address and order number, and we will update it for you. If the order has already been processed and shipped, we’re not able to adjust or have the package rerouted to another address.

To cancel an order, email us within one (1) hour of the order being placed at inquire@hillbergandberk.com and our Client Care team will cancel and refund the order onto the original method of payment for you. 

We are not able to process payment on two different cards for one transaction, except if the other is a Hillberg & Berk gift card.

We encourage you to subscribe to our email newsletter to be the first to know about new product releases, special events, and promotions! 

Shipping & Returns

We hope you'll love your new H&B pieces! See below for information on our shipping and return options.

Unfortunately, Hillberg & Berk can only ship to one address per order. We suggest buying separately if you are shipping to different destinations.

Orders placed with Canada Post Expedited Parcel will be processed and shipped within three (3) business days (unless otherwise notified). DHL Express Worldwide, Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off time of 12:00 pm CST will be shipped the same day Monday to Friday. Orders placed after 12:00 pm CST, on a statutory holiday, or on Saturday and Sunday will ship the next business day.

Please Note: Due to COVID-19, we have had to alter some of our operations. We are working hard to serve you, but some response times may be delayed. Thank you for your understanding.

We offer several different shipping methods to best suit your needs. You can see all of the options below. 

CANADA

Free Shipping: 2 - 9 business days in Canada (excluding weekends and holidays).

Canada Post Expedited Parcel: (Rates are calculated based on the shipping address) 2 - 9 business days in Canada (excluding weekends and holidays).

Canada Post Xpresspost: (Rates are calculated based on the shipping address) 2 - 3 business days in Canada (excluding weekends and holidays).

Canada Post Priority Post: (Rates are calculated based on the shipping address) 1 - 2 business days for most cities in Canada (excluding weekends and holidays, order must be placed by 12 pm CST).

Fedex Standard Overnight: (Rates are calculated based on the shipping address) Next day excluding weekends and holidays, depending on the shipping address. Cannot ship to P.O. Boxes overnight (order must be placed by 12 pm CST).

UNITED STATES

Free Shipping: 6 business days to the United States (excluding weekends and holidays).

DHL Express: (Rates are calculated based on the shipping address) 6 business days to the United States (excluding weekends and holidays).

INTERNATIONAL

DHL Express: Rates are calculated based on the shipping address, and timeline will vary from country to country.

Please Note: Due to COVID-19, delivery disruptions are possible. Furthermore, for health and safety precautions, Canada Post is no longer requiring signatures for door deliveries. 

Absolutely! You can visit any of our retail locations to process a return or exchange. Please ensure the pieces are unworn and in original condition and you have your proof of payment.

Please Note: As our retail locations are temporarily closed, please feel free to contact inquire@hillbergandberk.com, and we will be happy to assist you with your return.