Of course! Bring in your product and we will have a look. If it is eligible for replacement and we have the exact item available, we will process the claim directly in-store. Otherwise, we will ship a replacement directly to you from our head office. Please remember to bring your proof of purchase (ie. receipt) and the jewelry item. Please bring both earrings if you need an earring replacement. Alternatively, you can also contact client care to begin the warranty process.