Colin

Meet Jacqueline from our Client Care team! Since joining H&B in 2025, she has been a vital member of our Client Care and Distribution Centre teams. We asked Jacquline to share her experience since joining the team.   What inspired you to join Hillberg & Berk, and how has your role evolved since you started?  I had a great experience with Hillberg & Berk in 2024 after doing a Build Your Own Bracelet experience at the Flagship store — the positive energy and environment really stood out to me. After relocating to Saskatchewan and preparing to return to work after having a child, I explored job opportunities online and joined shortly after as seasonal support in the Distribution Centre. In early 2025, I transitioned into Client Care, where I’m still happily working today.  What opportunities or experiences at Hillberg & Berk have had the biggest impact on your professional growth?  Working in Client Care has been a great learning experience and has helped me grow my confidence, communication, and technology skills. I’ve also enjoyed helping with the outlet sale, supporting the Distribution Centre when needed, and picking up a few retail shifts. Getting to try different roles has helped me learn more about the company and where I shine.  What have you enjoyed most about being on the Hillberg & Berk team?  The people and the culture, hands down. From day one, I felt welcomed, supported, and encouraged to be myself. It’s a team that values connection, positivity, and making everyone feel included.  What advice would you give to someone considering a career at Hillberg & Berk?  Be open to learning and say yes to new opportunities. Hillberg & Berk supports growth, flexibility, and work-life balance, which makes it a great place to build your career. If you’re looking for a positive environment with amazing people, this is it.  What is your favorite memory from working with Hillberg & Berk?  One of my favorite moments has been realizing how much confidence I gained after returning to work. Between the supportive team, connecting with clients, and opportunities to get involved, I truly feel like I’ve found my sparkle again. ✨ 

Meet Kelsey, Vice President of Client Experience at H&B. Since 2015, Kelsey has played a key role in our Retail and Commercial teams. We caught up with her to hear about life at H&B.  What inspired you to join Hillberg & Berk, and how has your role evolved since you started?  When I joined Hillberg & Berk in 2015, what originally drew me in was the people. I had met a few team members while shopping at West Edmonton Mall, and right away I could tell this was an environment I wanted to be part of — empowering, encouraging, and truly supportive. I was excited by how much internal growth was happening within the business, and that ultimately made my decision to join an easy one.  I started as a Store Leader, and over the years I’ve grown into roles including District Manager, Manager of Retail, Director of Retail & Wholesale, and now VP of Client Experience, where I oversee the end to end client experience, brand, marketing, and visual store experience. It’s been incredibly rewarding to grow alongside the company.  What opportunities or experiences at Hillberg & Berk have had the biggest impact on your professional growth?  I’ve been given countless opportunities to grow at Hillberg & Berk. Right from the start, I was supported through leadership development, including leadership courses, purpose-driven and community connection events, and learning opportunities outside of the store. Those experiences made a huge impact on my growth and gave me the confidence to take on new challenges as my role evolved.  What have you enjoyed most about being on the Hillberg & Berk team?  For me, it’s the people. I get to work with a values-aligned team that inspires me every day. When I look back at some of the most challenging times while growing the business, I can honestly say it’s been a pleasure walking through it alongside this team — growing ourselves and the brand together.  What advice would you give to someone considering a career at Hillberg & Berk?  Be open, be curious, and get excited — because no two days are the same. The opportunity to join a business like Hillberg & Berk is incredibly rare, and I feel so lucky to be part of it. If you’re someone who loves growth, purpose, and being part of something meaningful, you’ll thrive here.  What is your favorite memory from working with Hillberg & Berk?  There are too many to count — but my first store opening will always stand out. We had no idea what to expect, and over 300 people showed up, wrapping around the entire mall! Beyond that, every new market and every new store we open holds a special place in my story and in my heart. Being part of sharing the brand and our story with new people is truly unbeatable. 

Meet Emily, our Creative Director. She has been with H&B since 2011, working across our Retail and Creative teams. We asked Emily to share what it’s like to be part of our team.  What inspired you to join Hillberg & Berk, and how has your role evolved since you started? Include year you joined H&B in your response   I joined H&B in 2011 and was introduced to Rachel and the brand at an event. The woman hosting the event later let me know they were hiring for the Flagship store. I was freshly out of university and was looking for a part-time job. I have always been interested in fashion & brands, and this seemed like a unique opportunity to explore especially in Saskatchewan. Fast forward 14 years and I currently work on the commercial team as the Creative Director. I've been lucky enough to experience a variety of roles throughout my career at H&B including sales, visual merchandising, styling, campaign planning, marketing and events.   What opportunities or experiences at Hillberg & Berk have had the biggest impact on your professional growth?    The biggest impact is the work that goes into finding the right role for people based on their talents and experience. The trust that was given to me early on and throughout my career to explore what I am passionate about and what I excel in has definitely had the most powerful influence on my growth.   What have you enjoyed most about being on the Hillberg & Berk team?     The people. I feel so incredibly grateful to have met and worked with so many wonderful women. The relationships I've built throughout my career at H&B are some of my most valued. It's such a privilege to do this work and make women feel better about themselves.    What advice would you give to someone considering a career at Hillberg & Berk?   H&B is purpose-driven, collaborative, ever-changing environment and having fresh perspectives come into the business with new ideas is so valuable. If you are looking for personal & professional growth, care about purpose and people and are comfortable in a fast-paced environment then I'd say go for it!  What is your favorite memory from working with Hillberg & Berk?    I have so many, but the most special are the experiences that have come with partnering with amazing women to be the face of our campaigns.    My first campaign shoot in Cancun with an underwater photographer featuring our incredible face Bri Urzada who is a model, artist and cancer survivor. Collaborating with Tessa Virtue on a campaign and collection. Our first partnership with Ashley Callingbull and travelling all around Canada's finest landscapes to capture the photos. Most recently our partnership with Team Canada and Maïa Schwinghammer has been a wonderful collaboration and a lovely thing to experience.  I also must mention the moment we found out Queen Elizabeth wore the brooch we designed her for the first time. I will never forget being on the second floor of the Flagship house celebrating with our small team at the time.