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Meet Kelsey, Vice President of Client Experience at H&B. Since 2015, Kelsey has played a key role in our Retail and Commercial teams. We caught up with her to hear about life at H&B.
What inspired you to join Hillberg & Berk, and how has your role evolved since you started?
When I joined Hillberg & Berk in 2015, what originally drew me in was the people. I had met a few team members while shopping at West Edmonton Mall, and right away I could tell this was an environment I wanted to be part of — empowering, encouraging, and truly supportive. I was excited by how much internal growth was happening within the business, and that ultimately made my decision to join an easy one.
I started as a Store Leader, and over the years I’ve grown into roles including District Manager, Manager of Retail, Director of Retail & Wholesale, and now VP of Client Experience, where I oversee the end to end client experience, brand, marketing, and visual store experience. It’s been incredibly rewarding to grow alongside the company.
What opportunities or experiences at Hillberg & Berk have had the biggest impact on your professional growth?
I’ve been given countless opportunities to grow at Hillberg & Berk. Right from the start, I was supported through leadership development, including leadership courses, purpose-driven and community connection events, and learning opportunities outside of the store. Those experiences made a huge impact on my growth and gave me the confidence to take on new challenges as my role evolved.
What have you enjoyed most about being on the Hillberg & Berk team?
For me, it’s the people. I get to work with a values-aligned team that inspires me every day. When I look back at some of the most challenging times while growing the business, I can honestly say it’s been a pleasure walking through it alongside this team — growing ourselves and the brand together.
What advice would you give to someone considering a career at Hillberg & Berk?
Be open, be curious, and get excited — because no two days are the same. The opportunity to join a business like Hillberg & Berk is incredibly rare, and I feel so lucky to be part of it. If you’re someone who loves growth, purpose, and being part of something meaningful, you’ll thrive here.
What is your favorite memory from working with Hillberg & Berk?
There are too many to count — but my first store opening will always stand out. We had no idea what to expect, and over 300 people showed up, wrapping around the entire mall! Beyond that, every new market and every new store we open holds a special place in my story and in my heart. Being part of sharing the brand and our story with new people is truly unbeatable.
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